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User centered Design Toolkit

Welcome to the User centered Design (UCD) Toolkit of Flipside. First of all: this is a work in progress. Due to the size of the project and the limited resources available, this toolkit will start out with many "blank" spaces. Over time, one by one these will be filled. Other parts will change, due to new insights and experiences gathered in time.

The purpose of this toolkit is to provide an overview of all possible activities and their interdependencies, that are part of a User centered Design process. Furthermore each activity will be described in general and in detail. Through the pull-down menu on the right each of the activities in this toolkit can be accessed. Amongst others you will find information about an activity's:

• General Description
• Activities that receive output from the selected activity
• Activities that the selected activity receives input from
• The purpose of an activity

Hopefully this toolkit will help you as a professional to better define and perform you user centered design process. I do not claim to be a guru (one Jakob Nielsen should suffice). This toolkit is therefore not the final answer (that would be presumptuous) and if you have any suggestions to improve this toolkit, feel free to send an email to info@flipside-experience.nl.

Finally: this toolkit has its origin in the time Dirk-Jan Hoets worked at the User eXperience centre of Cambridge Technology Partners in the Netherlands. Many thanks therefore, to all the people (too many to mention) that helped kick off this toolkit.

Go to Activity: Background Product research Branding Client Management Cognitive Walkthrough Competition analysis Concept creation Concept Implementation Concept Reiteration Concept Review Construction Content Audit Customer Lifecycle strategy Design Rationale Electronic Prototype Focus Groups Front-End Requirements High Level Requirements High Level UCD Architecture Framework Identify Client Needs Imagery Implementation Information Architecture Mood Board Paper Prototype Prepping Product Branding Product research Production Production Criteria Project Management Quality Assurance Quick Scan Requirements Definition Review Prototype Scenario's Site assessment Site Map Construction/ Creation Software Selection Staffing Story Boarding Style Guide Target Audience Segmentation Task Analysis Technical Reality Check Third party Management UCD Scope (Launch Strategy) UI Technical Assumption Usability Testing User Interviews User Questionnaire (offline) User Questionnaire (online) User site Visits User study Verification Visual Direction Write Copy/Content

Glossary